| Lesson learned database | Description |
|---|---|
| The client doesn’t have technical knowledge | Need to explain each and everything and how the modem or router works |
| The modem may not be turned on | Ask the client to check the power supply to modem sometimes it is turned off by mistake |
| How to restart the router | Explain to the client how to restart the router by explaining a step by step process which is turning off the router from the main power socket or the back of the router |
| How to reset the modem | Explain to the client the steps to reset the modem that is to press the reset button for 3 to 5 seconds and check if all the lights turned on and then turned off |
| How to connect to the internet | Ask them to connect by Wi-Fi if they are using a smartphone or otherwise with the help of the ethernet |
| Internet is not stable but every thing looks working still internet is instable | Outdated Modem is the cause should be replaced with the latest one.Can confirm the modem status basing on few general questions about modems like modem for more than 5 years, need to reset the modem regularly, Internet connection drops out, Internet speeds are either slow or inconsistent, buzzing or humming noise often |
| Can network stability by evaluating the connection strength and spot any errors or weak spots before they cause a crash | PING is a tool that sends packets to a target server and listens for a reply. A successful reply of all (100%) of the packets delivered means the target is up and running and there are no connectivity issues. Can also use TRACERT tool that sends packets to every single router that lies between the host and the target server. |